Improved Performance Management makes it possible for your business to achieve increased productivity by ensuring your people have the right training, skills and discipline to execute your business processes and meet established performance goals.
Your company’s employees are your most valuable asset – and most expensive. This means a company’s productivity and ultimately, its profitability, depend on making sure all of its workers perform at their maximum potential. Every company has specific business processes it must execute to be successful. The key to this success is proper training for the people who must execute these processes.
The first step is to ascertain the actual skill level of the employee responsible for executing the process/task by observing, testing and evaluating. Once the base skill level has been established, you can develop, if needed, specific training programs to bring that employee to an optimum performance level.
The need to effectively leverage the skills of every employee is even more critical for small and mid-sized firms. They cannot afford to have employees on their payrolls who are not operating at peak performance.
The final step is to put in place a formal program that will instill the needed discipline in each employee to execute their skills on an ongoing basis without being “micro-managed.” Individual initiative to execute the processes they are responsible for is as important as having the skills to execute the assigned task.
When your business has properly trained employees with the skills and discipline to execute your business processes, you will be successful.
Process in Improved Performance Management
What role do your business processes play in the success of your business and how can you improve or optimize them? The first part of this question is fairly easy to answer. The specific business processes any business uses to conduct its operation are critical to its success. The hard part of this equation is to identify how to best conduct these processes to achieve maximum results. This can also be called identifying best practices.
Every business should be in a continual state of evolution in regard to its business processes. What has worked well for you in the past may not work well for you in the future. Continued evaluation of all critical business processes should be standard operating procedure, if you expect to be successful. That doesn’t mean you have to change your processes every day. In fact, that would be counter-productive. What is needed is to establish, to the best of your abilities, what you consider your best practice for a process at any point in time, and then standardize that best practice across all of your processes.
With that being done, you will be operating at an optimum or efficient level at the present moment. But, that doesn’t close the book. From this part forward, you should continue to look for new and innovative ways to improve your standardized processes. This will ensure your standardized best practices are continually evolving over time for the better — leading to a more successful business operation.
Technology in Improved Performance Management
Technology platforms can play a crucial role in helping you manage your people and your processes, leading to enhanced productivity and improved business performance. There are several technologies available that are scalability to meet the needs of small and large enterprises alike, while offering seamless integration capabilities with existing IT systems. Cloud applications can significantly accelerate deployment time and reduce IT costs, making small to medium-sized businesses more competitive and agile.
These information technology platforms can help you manage your customer relationships and execute your sales and service strategy flawlessly to help you win market share. They can help you ensure your people are properly trained and have the discipline to execute your business processes. They will also help align your processes so that you can manage your business performance – people and processes — in real time. Integrated, end-to-end information technology platforms can provide your business with holistic solutions that will deliver improved bottom line results.